Parmenter, David <br/><br/>
Key performance indicators for government and non profit agencies :  implementing winning KPIs / 
David Parmenter 
 - xxi, 309 pages :  illustrations ;  24 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0470944544 9780470944547 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Performance technology<br/>Administrative agencies--Management<br/>Nonprofit organizations--Management<br/>Organizational effectiveness<br/>Performance standards