Barwise, Patrick. <br/><br/>
Beyond the familiar :  long-term growth through customer focus and innovation / 
by Patrick Barwise and Seàn Meehan. 
 - Hoboken, N.J. :  Jossey-Bass/Wiley,  2011. 
 - x, 174 p. :  ill. ;  24 cm. 
<br/><br/><label>ISBN: </label>9780470976319 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Success in business.