TY  - BOOK
AU  - Thomas,Bill
AU  - Tobe,Jeff
TI  - Anticipate: know what your customers need before they do 
SN  - 9781118356913
PY  - 2013///
CY  - Hoboken, N.J.
PB  - John Wiley & Sons
KW  - Customer relations
KW  - Strategic planning
N1  - Includes bibliographical references and index
ER  -