Brooks, Laura L.,  1963- <br/><br/>
Answering the ultimate question :  how Net Promoter can transform your business / 
Laura L . Brooks, Richard Owen. 
 - San Francisco, CA :  Jossey-Bass,  c2009. 
 - xiv, 304 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references (p. 291-293) and index 
<br/><br/><label>ISBN: </label>9780470260692 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction.<br/>Customer loyalty.<br/>Customer relations.<br/>Success in business.