Consumer-driven health care :  implications for providers, payers, and policymakers / 
Regina E. Herzlinger, editor. 
 - San Francisco :  Jossey-Bass,  c2004. 
 - xxxiv, 892 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0787952583 9780787952587 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction.<br/>Consumer-driven health care.<br/>Patient satisfaction--Evaluation.