Cockerell, Lee. <br/><br/>
The customer rules :  the 39 essential rules for delivering sensational service / 
Lee Cockerell. 
 - New York :  Crown Business,  [2013] 
 - xiv, 189 p .;  21cm 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>9780770435608 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations.<br/>Customer services.