TY  - BOOK
AU  - Shaw,Colin
AU  - Dibeehi,Qaalfa
AU  - Walden,Steven
TI  - Customer experience: future trends and insights 
SN  - 9780230247819
PY  - 2010///
CY  - Houndmills, Basingstoke Hampshire, New York
PB  - Palgrave Macmillan
KW  - Customer relations
KW  - Management
N1  - Includes bibliographical references (p. 187) and index
ER  -