TY  - BOOK
AU  - Lilley,Roy C.
TI  - Dealing with difficult people
SN  - 9780749466947
PY  - 2013///
CY  - Philadelphia, PA
PB  - Kogan Page Ltd.
KW  - Interpersonal conflict
KW  - Problem employees
KW  - Psychology, Industrial
N1  - Includes bibliographical references (page [147]) (page [149])
ER  -