TY  - BOOK
AU  - Dasu,Sriram
AU  - Chase,Richard B.
TI  - The customer service solution: managing emotions, trust, and control to win your customer's business 
SN  - 9780071809931.
PY  - 2013///]
CY  - New York
PB  - McGraw-Hill
KW  - Customer relations
KW  - Customer services
KW  - Service industries
KW  - Management
N1  - Includes bibliographical references and index
ER  -