Jolles, Robert L., 1957- How to change minds : the art of influence without manipulation / Rob Jolles. - San Francisco : Berrett-Kohler Publishers, c2013. - xxi, 185 p. : ill. ; 22 cm. Includes index ISBN: 9781609948290 Subjects--Topical Terms: Change (Psychology)Decision making--Psychological aspects.Influence (Psychology)Selling--Psychological aspects.