Bernoff, Josh <br/><br/>
Empowered :  unleash your employees, energize your customers, transform your business / 
Josh Bernoff, Ted Schadler 
 - Boston, Mass. :  Harvard Business Press,  c2010 
 - viii, 252 p. :  ill. ;  25 cm 
<br/><br/>Includes bibliographical references and indexes. 
<br/><br/><label>ISBN: </label>9781422155639 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business enterprises--Technological innovations.<br/>Customer services--Technological innovations.<br/>Online social networks--Economic aspects.<br/>Technological innovations--Management.