Soudagar, Reza. <br/><br/>
The customer experience edge :  technology and techniques for delivering an enduring, profitable and positive experience to your customers / 
by Reza Soudagar, Vinay Iyer, Volker Hildebrand. 
 - New York :  McGraw-Hill,  c2012. 
 - xxvi, 292 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780071786973 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction.<br/>Customer relations--Management.<br/>Customer services--Technological innovations.