Business process reengineering : automation decision points in process reengineering - Mohapatra, Sanjay (New York : Springer, 2013)
Business Process Reengineering: A Consolidated Approach to Different Models -- The Need for BPR and Its History -- Business Process Reengineering: Framework and Approach -- Business Process Management (Process Life Cycle, Process Maturity) -- Organization Life Cycle and Its Relationship with Process Reengineering -- Business Process Modelling -- People Issues with BPR and Change Management -- Change Management Approach in Implementing BPR -- BPR and Malcolm Baldrige National Quality Program -- BPR and Automation -- TQM and BPR -- Case Study: AEGON Religare.
Includes bibliographical references and index.
Keywords: Reengineering (Management)