Business process reengineering : automation decision points in process reengineering /
Sanjay Mohapatra.
- New York : Springer, c2013.
- xvii, 254 p. : ill. (some col.) ; 24 cm.
- Management for professionals, 2192-8096 .
Includes bibliographical references and index.
Business Process Reengineering: A Consolidated Approach to Different Models -- The Need for BPR and Its History -- Business Process Reengineering: Framework and Approach -- Business Process Management (Process Life Cycle, Process Maturity) -- Organization Life Cycle and Its Relationship with Process Reengineering -- Business Process Modelling -- People Issues with BPR and Change Management -- Change Management Approach in Implementing BPR -- BPR and Malcolm Baldrige National Quality Program -- BPR and Automation -- TQM and BPR -- Case Study: AEGON Religare.