Mohapatra, Sanjay.

Business process reengineering : automation decision points in process reengineering / Sanjay Mohapatra. - New York : Springer, c2013. - xvii, 254 p. : ill. (some col.) ; 24 cm. - Management for professionals, 2192-8096 .

Includes bibliographical references and index.

Business Process Reengineering: A Consolidated Approach to Different Models -- The Need for BPR and Its History -- Business Process Reengineering: Framework and Approach -- Business Process Management (Process Life Cycle, Process Maturity) -- Organization Life Cycle and Its Relationship with Process Reengineering -- Business Process Modelling -- People Issues with BPR and Change Management -- Change Management Approach in Implementing BPR -- BPR and Malcolm Baldrige National Quality Program -- BPR and Automation -- TQM and BPR -- Case Study: AEGON Religare.

9781461460664


Reengineering (Management)