Klubeck, Martin <br/><br/>
Metrics :  how to improve key business results / 
Martin Klubeck. 
 - [Berkeley, CA] :  New York :  Apress ;  Distributed by Springer Science+Business Media,  2011. 
 - xix, 351 p. :  ill. ;  23 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>9781430237266 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Organizational change.<br/>Organizational effectiveness--Evaluation.