TY  - BOOK
AU  - Harbour,Jerry L.
TI  - The basics of performance measurement
SN  - 9781439802496
PY  - 2009///
CY  - Boca Raton
PB  - CRC Press
KW  - Performance standards
KW  - Performance
KW  - Evaluation
N1  - Includes bibliographical references and index
ER  -