Guinane, Carole S. <br/><br/>
Improving quality in outpatient services / 
Carole Guinane, Noreen Davis. 
 - New York :  Productivity Press,  c2011. 
 - xx, 279 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781439850602 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Ambulatory medical care--Quality control.<br/>Quality Assurance, Health Care--United States.<br/>Quality Improvement--United States.