Harvard business review on increasing customer loyalty. 

 - Boston, Mass. :  Harvard Business Review Press,  c2011. 
 - 221 p. :  ill. ;  21 cm. 
 - Harvard business review paperback series. .
 - Harvard business review paperback series. .
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781422162521 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer loyalty.<br/>Customer relations.