TY  - BOOK
AU  - Khoo,Kheng-Hor
TI  - Applying Sun Tzu's Art of war in customer service
SN  - 9679788067
PY  - 2002///
CY  - Selangor
PB  - Pelanduk Publications
KW  - Customer services
KW  - Sunzi, 6th cent. B.C. Sunzi bing fa
ER  -