TY  - BOOK
AU  - Mason-Draffen, Carrie.
TI  - 151 quick ideas to deal with difficult people
SN  - 9789833830572
PY  - 2008///
CY  - Petaling Jaya
PB  - Advantage Quest Publications
KW  - Conflict management
KW  - Personnel management
KW  - Problem employees
N1  - Includes index
ER  -