TY  - BOOK
AU  - Rubin,Rhea Joyce
ED  - Public Library Association
TI  - Demonstrating results: using outcome measurement in your library 
SN  - 9780838935606
PY  - 2006///
CY  - Chicago
PB  - American Library Association
KW  - Library planning
KW  - United States
KW  - Public libraries
KW  - Planning
KW  - Public services (Libraries)
KW  - Evaluation
N1  - Includes bibliographical references and index; What, when, and why of outcome measurement -- Determine outcomes -- Make the outcomes measurable -- Design the data plan -- Prepare for implementation -- Make the most of your results
ER  -