Parmenter, David. <br/><br/>
Key performance indicators :  developing, implementing, and using winning KPIs / 
David Parmenter. 
 - Hoboken, N.J. :  John Wiley & Sons,  c2007. 
 - xv, 236 p. :  ill. ;  24 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>9780470095881 (cloth) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Organizational effectiveness.<br/>Performance standards.<br/>Performance technology.