TY - BOOK AU - Roberts,Harry V. TI - Academic initiatives in total quality for higher education SN - 9780873893268 PY - 1995/// CY - Milwaukee, Wis. PB - ASQC Quality Press KW - College teaching KW - United States KW - Case studies KW - Total quality management N1 - Fakulti Keusahawanan dan Perniagaan; Includes bibliographical references and index ER -