TY  - BOOK
AU  - Kirchmer,Mathias
TI  - High performance through process excellence: from strategy to execution with business process management 
SN  - 9783642211645
PY  - 2011///
CY  - Berlin, New York
PB  - Springer
KW  - Business planning
KW  - Data processing
KW  - Production management
KW  - Reengineering (Management)
ER  -