Balzer, William K. <br/><br/>
Lean higher education :  increasing the value and performance of university processes / 
William K. Balzer. 
 - New York :  Productivity Press,  c2010. 
 - xix, 292 p. :  ill. ;  26 cm. 
<br/><br/> Pusat Pengajian Bahasa dan Pembangunan Insaniah. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9781439814659 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Organizational change--United States.<br/>Organizational effectiveness--United States.<br/>Universities and colleges--Administration.--United States