TY  - BOOK
AU  - Albeanu,Mircea
AU  - Hunter,Ian
AU  - Radford,Jo
TI  - Six Sigma in HR transformation: achieving excellence in service delivery 
T2  - Gower HR transformation series
SN  - 9780566091643
PY  - 2010///
CY  - Farnham
PB  - Gower
KW  - Consumer satisfaction
KW  - Statistical methods
KW  - Service industries
KW  - Quality control
KW  - Six sigma (quality control standard)
N1  - Fakulti Keusahawanan & Perniagaan; Includes bibliographical references
ER  -