Albeanu, Mircea. <br/><br/>
Six Sigma in HR transformation :  achieving excellence in service delivery / 
Mircea Albeany and Ian Hunter with Jo Radford. 
 - Farnham :  Gower,  c2010. 
 - ix, 128 p. :  ill. ;  22 cm. 
 - Gower HR transformation series .
 - Gower HR transformation series .
<br/><br/> Fakulti Keusahawanan & Perniagaan 
<br/><br/>Includes bibliographical references 
<br/><br/><label>ISBN: </label>9780566091643 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction--Statistical methods.<br/>Service industries--Quality control.<br/>Six sigma (quality control standard)