Four practical revolutions in management : systems for creating unique organizational capability /
Sh'oji Shiba,David Walden ; with contributions by Alan Graham, John Petrolini, and many others.
- xxvi, 758 pages : illustrations ; 24 cm.
Gift. Rev. ed. of: New American TQM, 1993.
Includes bibliographical references (p. 707-727) and index.
9781563273889
Organizational change. Organizational change--Case studies. Total quality management. Total quality management--Case studies.