Managing conflict in organizations - Rahim, M. Afzalur (New Brunswick, N.J. : Transaction Publishers, 2011)
Introduction -- Nature of conflict -- Organizational learning and effectiveness -- Conflict management design -- Intrapersonal conflict -- Interpersonal conflict -- Intragroup conflict -- Intergroup conflict -- Ethics and morality -- The measurement of conflict -- Epilogue -- Appendix A: cases -- Appendix B: exercises.
Includes bibliographical references (p. 263-285) and indexes
Keywords: Conflict management