Palloff, Rena M., 1950- The Excellent Online Instructor : Strategies for Professional Development / Rena M. Palloff, Keith Pratt. - San Francisco, CA : Jossey-Bass, c2011. - xxii, 176 p ; 24 cm General. Includes bibliographical references (pages 159-166) and index. ISBN: 9780470635230 Subjects--Topical Terms: Computer-assisted instruction.Distance education.Effective teaching.Web-based instruction.