TY  - BOOK
TI  - Operations and process management: principles and practice for strategic impact 
SN  - 9780273718512
PY  - 2009///
CY  - Harlow, England, New York
PB  - Prentice Hall/Financial Times
KW  - Manufacturing processes
KW  - Process control
KW  - Slack, Nigel
N1  - Includes bibliographical references and index
ER  -