Stevens, Debra. <br/><br/>
Brilliant customer service / 
Debra Stevens. 
 - Harlow, England ;    New York :  Prentice Hall,  c2010. 
<br/><br/> Fakulti Keusahawanan & Perniagaan  Prof. Dr. Mohamed Dahlan Ibrahim 
<br/><br/><label>ISBN: </label>9780273738077