TY  - BOOK
AU  - Ott,Adrian C.
TI  - The 24-hour customer: new rules for winning in a time-starved, always-connected economy 
SN  - 9780061798610
PY  - 2010///
CY  - New York
PB  - HarperBusiness
KW  - Consumer behavior
KW  - Customer services
KW  - Time management
N1  - Includes bibliographical references (p. [199]-215) and index
ER  -