TY  - BOOK
AU  - Lubin,Paul C.
TI  - Protecting main street: measuring the customer experience in financial services for business and public policy 
SN  - 0415996015 (hardback : alk. paper)
PY  - 2011///
CY  - New York
PB  - Routledge
KW  - Bank loans
KW  - United States
KW  - Consumer credit
KW  - Financial institutions
KW  - Customer service
KW  - Mortgage loans
N1  - Fakulti Keusahawanan dan Perniagaan; Includes bibliographical references and index
ER  -