Thomke, Stefan H. <br/><br/>
Managing product and service department :  text and cases / 
Stefan Thomke. 
 - Boston, Mass. :  McGraw-Hill/Irwin,  c2007. 
<br/><br/> Fakulti  Agro Industri & Sumber Asli  Prof. Dr. Ibrahim Bin Che Omar 
<br/><br/><label>ISBN: </label>9780073023014