TY  - BOOK
AU  - Bly,Robert W.
AU  - Kelly,Regina Anne
TI  - The encyclopedia of business letters, faxes, and e-mail: features hundreds of model letters, faxes, and e-mail to give your business writing the attention it deserves 
SN  - 9789833831081
PY  - 2009///
CY  - Petaling Jaya
PB  - Advantage Quest Publications
KW  - Commercial correspondence
KW  - Handbooks, manuals, etc
KW  - Electronic mail messages
KW  - Facsimile transmission
KW  - Memorandums
N1  - Includes index
ER  -