Bly, Robert W. <br/><br/>
The encyclopedia of business letters, faxes, and e-mail :  features hundreds of model letters, faxes, and e-mail to give your business writing the attention it deserves / 
 Business letters, faxes, and e-mail 
Robert W. Bly and Regina Anne Kelly. 
 - Petaling Jaya :  Advantage Quest Publications,  2009. 
 - 288 p. ;  23 cm. 
<br/><br/>Includes index 
<br/><br/><label>ISBN: </label>9789833831081 9833831087 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Commercial correspondence--Handbooks, manuals, etc.<br/>Electronic mail messages--Handbooks, manuals, etc.<br/>Facsimile transmission--Handbooks, manuals, etc.<br/>Memorandums--Handbooks, manuals, etc.