Schneider, Benjamin,  1938- <br/><br/>
Service quality :  research perspectives / 
Benjamin Schneider, Susan S. White 
 - Thousand Oaks, Calif. :  Sage Publications,  c2004. 
 - xiii, 185 p. :  ill. ;  24 cm. 
 - Foundations for organizational science. .
<br/><br/>Includes bibliographical references and indexes. 
<br/><br/><label>ISBN: </label>076192146X 9780761921462 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction--Research.<br/>Customer services--Management--Research.<br/>Customer services--Quality control--Research.