TY - BOOK AU - Nair,Mohan TI - Essentials of balanced scorecard T2 - Essentials series SN - 0471569739 PY - 2004/// CY - Hoboken, N.J. PB - John Wiley & Sons KW - Industrial productivity KW - Measurement KW - Organizational effectiveness KW - Evaluation KW - Strategic planning N1 - Includes bibliographical references (p. 237-238) and index ER -