TY  - BOOK
AU  - Boyne,George A.
TI  - Public service performance: perspectives on measurement and management 
SN  - 9780521859912
PY  - 2006///
CY  - New York
PB  - Cambridge University Press
KW  - Administrative agencies
KW  - Management
KW  - Evaluation
KW  - Congresses
KW  - Comparative government
KW  - Public administration
KW  - Total quality management in government
N1  - General collection; Includes bibliographical references and index
ER  -