TY - BOOK AU - Lakhani,Dave TI - Persuasion: the art of getting what you want SN - 9780471730446 PY - 2005/// CY - Hoboken, N.J. PB - John Wiley & Sons KW - Persuasion (Psychology) N1 - General collection; Includes bibliographical references (p. 217-218) and index ER -