Sharp, Alec <br/><br/>
Workflow modeling  tools for process improvement and application development 
Alec Sharp, Patrick McDermott. 
 - 2nd ed. 
 - Boston :  Artech House,  c2009. 
 - xx, 449 p. :  ill. ;  27 cm. 
<br/><br/> Fakulti Keusahawanan dan Perniagaan. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>1596931922 9781596931923 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Industrial management.<br/>Information technology.<br/>Organizational change.<br/>Reengineering (Management).<br/>Workflow.