Soman, Dilip. <br/><br/>
Managing customer value:  one stage at a time / 
Dilip Soman, Sara N-Marandi. 
 - Singapore ;  Hackensack, NJ :  World Scientific Pub.,  c2010. 
 - xii, 401 p. :  ill. ;  24 cm. 
<br/><br/> Fakulti Keusahawanan & Perniagaan 
<br/><br/>Includes bibliographical references and indexes. 
<br/><br/><label>ISBN: </label>9789812838278 9812838279 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer loyalty.<br/>Customer relations--Management.<br/>Marketing--Management.