Pengurusan kualiti : prinsip dan pelaksanaan /
Rushami Zien Yusoff.
- Shah Alam : Pusat Penerbitan Universiti, Universiti Teknologi MARA, 2005.
- xiv, 277 p. : ill. ; 22 cm.
Includes bibliographical references (p. [257]-272) and index.
9679581950
ISO 9000 Series Standards. Total quality management.