Rushami Zien Yusoff.

Pengurusan kualiti : prinsip dan pelaksanaan / Rushami Zien Yusoff. - Shah Alam : Pusat Penerbitan Universiti, Universiti Teknologi MARA, 2005. - xiv, 277 p. : ill. ; 22 cm.

Includes bibliographical references (p. [257]-272) and index.

9679581950


ISO 9000 Series Standards.
Total quality management.