Kador, John. <br/><br/>
Effective apology :  mending fences, building bridges, and restoring trust / 
John Kador. 
 - San Francisco. :  Berrett-Koehler Publishers,  2009. 
 - 273 p. ;  22 cm. 
 - A BK business book .
<br/><br/> Fakulti Keusahawanan dan Perniagaan. 
<br/><br/>Includes bibliographical references (p. 243-251) and index. 
<br/><br/><label>ISBN: </label>9781576759011 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Apologizing.<br/>Corporate image.<br/>Corporations--Public relations.