Electronic customer relationship management / 
Jerry F.Jermestad, Nicholas C. Romano 
 - New Delhi, India :  Prentice-Hall,  2006 
 - Advances in management information systems. .
<br/><br/> Fakulti Keusahawanan dan Perniagaan 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9788120329942 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations--Management<br/>Electronic commerce.