TY  - BOOK
AU  - Evans,James R.
AU  - Evans,James R.
TI  - Quality and performance excellence: management, organization, and strategy 
SN  - 0324381328
PY  - 2008///
CY  - Mason, OH
PB  - Thomson Business and Economics
KW  - Total quality management
N1  - Includes bibliographical references and index
ER  -