Evans, James R.  1950- <br/><br/>
Quality and performance excellence :  management, organization, and strategy / 
James R. Evans. 
 - 5th ed. 
 - Mason, OH :  Thomson Business and Economics,  c2008. 
 - x, 502 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0324381328 9780324381320 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.