Inside knowledge : rediscovering the source of performance improvement /
David S. Fearon and Steven A. Cavaleri, with Ronald Prairie.
- Milwaukee, Wis. : ASQ Quality Press, 2006.
- xx, 281 p. : ill. ; 23 cm.
Pusat Pengajian Bahasa dan Pembangunan Insaniah
Includes bibliographical references (p. 277-278) and index.