TY  - BOOK
AU  - Shearer,Clive
TI  - Everyday excellence: creating a better workplace through attitude, action, and appreciation 
SN  - 9780873896733
PY  - 2006///
CY  - Milwaukee, Wis.
PB  - ASQ Quality Press
KW  - Organizational effectiveness
KW  - Strategic planning
KW  - Total quality management
N1  - Fakulti Keusahawanan dan Perniagaan; Includes bibliographical references (p. 241) and index
ER  -